About Us
Who We Are
John Andersen
President
john@merconserv.com
Our Story
Over the past 25 years, Merchant Consulting Service has built the reputation of being a reliable consulting group for electronic payments processing. Our customers have ranged in size and complexity, from flea market vendors to multimillion dollar corporations, with a variety of processing and procedural concerns and doubts about their current setups.
After working for 10 years in the merchant services industry, John Andersen, President of Merchant Consulting Service, realized the strong need for someone to represent merchants with honesty and transparency about how credit card processing REALLY works.
It’s too common for traditional processors to take advantage of merchants due to their lack of knowledge and their lack of disclosure. Merchant Consulting Service is your partner for helping you find solutions and answers, and gain the knowledge you need to eliminate “Rate Creep.”
Through our unique consultant approach called DACTA®, we will help you improve your processing efficiency (reduce soft cost) and produce a wealth of savings in needless account fees. Through in-depth discovery, detailed analysis, showing you how credit card processing really works and regular audits, you will always pay exactly what you were promised.
About Our Relationship Manager
Britt Andersen joined MCS in 2015 as a Relationship Manager and was promoted to Vice-President in January 2020. Her technical expertise and winning personality make her a real asset both to our clients and the company. She works closely with our clients in the discovery phase and continues as their primary point of contact. This ensures a seamless transition as well as an exceptional level of client support. Her support for our clients includes navigating the application and approval process all the way through to ongoing support and quarterly audits to ensure our clients always pay exactly what we promised.
Prior to joining MCS, Britt served in the US Air Force for 9 years. Her duties as a member of Aerospace Ground Equipment squadrons were to perform maintenance to flight line equipment such as bomb lifts, generators, heaters, light carts, etc. During her time in the USAF, Britt completed tours in Texas, California, South Korea, Italy and Idaho as well as two overseas deployments. In 2015 she was honorably discharged due to injuries.
Britt is an Orlando native, and graduate of Boone High School. She is an Honors Graduate of Stetson University with a BA in Organizational Leadership and is currently working on her Masters. She is always looking for ways to learn and improve herself.
She is also active in the Central Florida business community as an active member of the Women’s Executive Exchange and Greater Orlando Business Network.
Britt’s favorite hobby is traveling. She has visited 44 US states (so far) and over 20 foreign countries. She also loves bowling, fishing, spending time with her family and dogs Jade and Bailey. She is an avid sports fan but especially loves her college football (Go DAWGS!!!).
“I have worked with John Andersen and Merchant Consulting Service for over 10 years, while employed at three different businesses. John has always acted in a professional and honest manner. At the first business he helped us reduce our processing fees substantially. At the second business, he was honest and told us the rates we had were as good as he could provide us with. At Kingspan, John helped us not only reduce our costs in both our U.S. and Canadian operations, but he also helped us streamline our process in both business groups. He continues to audit our process and fees on a regular basis to make sure we have no “fee creep” that goes unnoticed.
I highly recommend John and Merchant Consulting Service and if I were to change employers tomorrow one of the first calls I would make would be to John for a review of our credit card process.”
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